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Sr. Apex Support Engineer

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Date: Nov 1, 2024

Location: Bangalore, IN

Company: Geidea

  • Design and Develop: Architect, code, analyze, and test robust systems using Angular 10+ and .NET 6+.
  • Full Stack Development: Develop both front-end and back-end applications, ensuring seamless integration and performance.
  • Time-Sensitive Projects: Deliver high-quality applications within project deadlines, adhering to business and system requirements.
  • Optimize Performance: Identify and resolve performance bottlenecks, fix bugs, and ensure efficient operation of applications.
  • Maintain Code Quality: Ensure code quality, organization, and automation through best practices and continuous improvement.
  • Adopt New Technologies: Continuously discover, evaluate, and implement new technologies and design patterns to enhance development efficiency.
  • UI/UX Design: Develop applications with well-designed, user-friendly interfaces.
  • Task Management: Track assigned tasks diligently and ensure timely completion of deliverables.
  • Team Collaboration: Collaborate effectively within the team, lead projects independently when required, and mentor junior developers.
  • Technical Expertise: Leverage strong knowledge of design patterns, data structures, MVC, .NET Core, and latest web technologies to deliver scalable solutions.
    • 3 to 5 years of hands-on application support experience
    • Bachelors or above degree in Computer Science.
    • Experience with Apex Clearing & Merchant (Highly Desirable)
    • Knowledge of Pricing and Payout within merchant acquiring landscape (High)
    • Hand-on experience with SQL queries (High)
    • Ability to browse through application log files and exceptions (High)
    • Core Skills required:
      -Problem-Solving (High)

    • -Result-oriented (High)

      -Accountable (High)

      -Manage external relationships (Medium)

    • Domain
      • SQL skills (High)
      • Market and Industry knowledge of the Payment industry especially Acquiring domain (High)

    Skills :

    Perform end-of-day operations including pricing and merchant payouts.

    Able to triage issues escalated by call desk or received as system alerts.

    Capable of diagnosing the issue and taking remedial action within SLAs.

    Able to gather clear technical evidence in case the issues need to be escalated to L3 support.

    Able to close each ticket with complete details including timeline, impact and remediation for future reference.

    Have good communication skills to be able to interact within or outside the company effectively when working on an issue.

    Willing to work on a shift-based rota including night hours and weekends